Privacy Policy

Privacy Policy for your personal information

Protecting the privacy and security of consumers’ personal information is very important to me.  Please read this notice carefully to understand what I do with the personal information we collect both online and offline – Thanks, Tina Cornish.

Who we are

This is website is owned and managed by Tina Cornish.  Operating in an individual capacity online from a private home in Sedgefield, Western Cape, South Africa.  The website address is: https://tinacornish.co.za.  Contact email is tina@tinacornish.co.za.

What personal data is collected and why

Start Up client forms

Personal information provided in these initial start up forms are only used to interact with you as a client for coaching and healing services.  After you submit your form, it is received by myself, via email.  Information is retained in private and confidential client files.  They are never shared with a third-party.

Comments

When you leave comments on  tinacornish.co.za data is automatically collected in the comments form, and also your IP address and browser user agent string to help spam detection.

An annonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you use the contact forms with questions or comments in form or sign-up to the newsletter.  When you place an order for products or services.  Your first name, surname and email address is used to contact you to provide the goods and services you requested, or news, updates, and offers through the newsletter, usually by email. Your information is retained for a certain period for customer service purposes, but I do not use the information submitted through them for any external marketing purposes.

Cookies

Cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognise you by, for example, remembering your user name, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website’s computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow.

If you leave a comment on this site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, it will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, it will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics: Collects data about visitors to this site via Google advertising cookies and anonymous identifiers, in addition to other data which may be collected through a standard Google Analytics implementation. This site does not merge personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. Should you wish to opt out of any Google Analytics Advertising features, you are encouraged to change your Ad Settings and Ad Setting for mobile apps, through the NAI’s consumer opt-out, or by using any of the other opt-out options currently available: currently available opt-outs.

Who I share your data with

WooCommerce:  For shopping. We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

PayPal: Is used for payment purposes.  When you purchase you leave tinacornish.co.za and go to secure payment processor on paypal.com.   When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Your banking details are not stored on this site.  Your transaction takes place with PayPal.  After your transaction you return to this site. Read about PayPal privacy policy –  click here for more information

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 365 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

What’s App:  Is used for you to communicate with me.

LifterLMS: We collect information about you during the registration, enrollment, and checkout processes on our site.

What we collect and store

When you register an account with us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account, orders, courses, and memberships
• Communicate with you about courses and memberships that you’re enrolled in
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our site
• Comply with any legal obligations we have
• Improve our site’s offerings
• Send you marketing messages, if you choose to receive them

When you create an account, we will store your name, address, email and phone number, which will be used to populate the enrollment and checkout for future purchases and enrollments.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing address.

We will also store comments or reviews, if you chose to leave them.

Who has access

Members of our team have access to the information you provide us. For example, both Administrators and Site Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing information.

Course and membership instructors can access your course progress and activities including:

• Enrollment dates for their courses and memberships
• Course progress and status information for their courses
• Quiz and assignments answers and grades for their courses
• Comments and reviews made on their memberships and courses

Our team members have access to this information to help fulfill orders, process refunds, and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Social Media comments – Facebook:  If you comment via one of social media comments it follows the privacy policy of your Facebook account.   click here for more information.

How long is data retained

If you leave a comment, the comment and its metadata are retained indefinitely. This is to recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on the websites.  Personal information from the user profile is stored. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Only website administrators (myself), is the only one who can also see and edit that information.

What rights you have over your data

If you have an account on my sites, or have left comments, you can request to receive an exported file of the personal data held about you, including any data you have provided. You can also request that I erase any personal data about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.  If you decide to no longer be a client and request your private offline client file to be deleted, their is no way of retrieving.  Therefore, if you wish to return as a client after deletion, you will have to complete the startup form again on return.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Security

I take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever I collect sensitive information, that information is encrypted and transmitted to me in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.

While my site uses encryption to protect sensitive information transmitted online, I also protect your information offline. Tina Cornish is the only one who has access to your personally identifiable information. The computer in which stores personally identifiable information is kept in a secure environment.